Thank you for taking the time to review your stay with us. We are really sorry to hear about your negative experience and we would like to assure you that at Avebury House we take all feedback very seriously! As an AirBnb Superhost, we absolutely love our guests and go above and beyond to ensure their stay is as comfortable as possible. We have an absolutely amazing housekeeping team! Not only that we did not have one single complaint in almost two years of activity, but over 95% of our guests have rated our apartment as sparkling clean.
You rated our communication as 5 stars and we are grateful for that. We have sent a welcome message prior check in and we also spoke twice on the phone during your stay. On all occasions we have asked that you contact us if we can be of any assistance at any time. In our phone conversations you have assured us that everything was fine. As you can imagine we were absolutely shocked to read your feedback! Seeing that you have just requested a full refund for your stay, our concern is that your feedback is not genuine. All our reviews are extremely positive, overwhelmingly 5 star and we owe this to our outstanding team that take great pride in providing an excellent service.
All the best,
Avebury House Team