Antwort von Mike:
Thank you for your valuable feedback about Casa Lola.
Whilst I take on board some of your comments about the property, it is advertised and priced as “simply but tastefully furnished”. You certainly seemed bowled over by its charm when I showed you round after your very delayed arrival. It is now nearing the end of the season, and it will be redecorated and refurbished accordingly as it is every winter. Meanwhile it is on sale at UNDER €26 a night, which is what you paid for it, a very modest amount for a 2-bedroomed house with access to our private pool and hot tub. You never mentioned the pool and hot tub, presumably then I can therefore assume that you were perfectly happy with them! (BTW, we have checked the cooker and all the 4 gas hobs and the electric oven are working fine, so I’m not sure what to make of that comment).
I am, however, very concerned about your comments about my attitude being unwelcoming, in 16 years of living here and renting out my modest properties at modest prices, that is a first! Was it the fact that I drove down the mountain for 7km to meet and greet you after your flight was badly delayed, showed you around the house and pool and hot tub personally, answered all your written questions in a polite and timely manner prior to your arrival, popped over on your second night to rescue you after you had mysteriously locked yourselves out on your roof terrace, and then went out and bought and installed a new router for you when your internet connection refused to work?
Please DO let me know at which point, exactly, you felt I was unwelcoming!
When I showed you around the village after your arrival, I pointed out exactly where Ed, Lucy and myself live (20 metres from Casa Lola!), and invited you to knock on the office door, or pop round to the main door anytime you needed anything. Here we work as a team, and so if I am down working on the boat, then, yes, Ed will be the one who responds to guest’s requests (or Lucy). As far as I am aware, you didn’t ever do that, preferring instead to communicate by (SENSITIVE CONTENTS HIDDEN).
When you messaged me to say you were leaving early, I immediately contacted Ed who popped round to see you within ten minutes to find out if there was a problem, and apparently you told him that everything was fine and that having seen everything you wanted to in the area, you had decided to go and stay near Malaga for a few nights.
What is perfectly clear to me is that prior to booking to stay in our village and at Casa Lola you didn’t properly read the full description on the Airbnb pages, and so both the house and the village didn’t measure up to your perceived expectations of a real Spanish experience.