Second and third floor apartment with very steep stairs
Check-in von 15:00 bis 23:00
Check-out bis 11:00
Genauigkeit der Angaben
Schon bevor wir die Wohnungstür öffneten war uns klar, dass die Reise nach Amsterdam toll wird. Das liegt hauptsächlich an der einwandfreien Kommunikation zwischen Franklin und mir. Meine Fragen wurden immer innerhalb von 24 Stunden beantwortet. Das Mobiliar ist schön und in gu…
The apartment is in a great location to explore Amsterdam - it was our first time there and served as an excellent base. We walked everywhere (it took about 35 minutes to get to the Van Goch museum while Anne Frank's house was less than 15 minutes away. The apartment is a good s…
I grew up in Chicago living in the city in really close proximity (50 feet at one point) to some of the loudest elevated trains on the planet. I also regularly travel the globe staying in other major cities and noise goes with the territory. Still I have to say that Franklin's Ai…
Antwort von Franklin:
Dear Bill, Thank you for your communications. Maarten and I are sympathetic to the situation you endured but we are not in agreement with the amount of money you have requested from us. I will address all of the issues you raised via text messages and email: First that you paid 5 star prices: This is not true. We are a moderately priced 3 bedroom apartment, possibly even on the low side of moderate. Our rate is E350 per night in our busiest seasons (April, May and September). Most 3 bedroom apartments with 2 bathrooms, 2 separate toilets and a terrace, book at E400 - E500 per night. Please note these rates exclude Airbnb fees. Our rates are partly due to the fact that we are in a lively neighborhood. Regarding the neighborhood, our description on Airbnb is very clear that we are located in a lively area, with retail stores, cafes, restaurants and bars. It is to be expected that there will be noise and occasionally very loud noise, if you book into this kind of area. You should have expected noise, especially as you told us you have been to Amsterdam several times. We checked with the restaurants and they were closed and no one stayed late to party. We have an appointment to speak with the owner of the student housing. He bears financial responsibility to the neighbors, if the problem continues, once he has been notified of the problem. As for double pane windows, we asked about getting them and were told that it is not possible because we are in a monument house. Most houses in Amsterdam have monument status. What that means is that the exterior of the house must always be the same and use the same materials that were available when the house was first built, which was . We also would like to note that you asked us what we were prepared to do to compensate you before you escalated the issue with Airbnb or gave us a rating. This is called extortion and is unacceptable. All of the above being noted, we have 86 reviews on Airbnb and not one of them complained about excessive noise levels. Our point here is that what your experience was an exception and not what is normally experienced. We do know that when we have really lovely weather, as happened during your stay, the first night or two many Amsterdammers will come out to their terraces, have their friends join them and hang out talking and celebrating into the night. We cannot control this any more than we can control the amount of street noise. Many of our friends located in quiet neighborhoods also complained to us that they couldn't sleep in their homes because so many neighbors were up late partying because of the nice weather (record heat levels on Friday -- a whopping 70F, very unseasonal for Amsterdam) Finally, you have asked for 50% of your total cost to be returned. We are not responsible for the Airbnb fees and they cannot be included in your calculation. But even so, we do not feel we have a responsibility to compensate you for issues that are out of our control. You booked a moderately priced apartment clearly and accurately described as a lively neighborhood. The nice weather and occasional parties because of the weather are beyond our control.
'Hello, I'm Franklin. I look forward to hearing from you if you would like to stay here, so just get in touch if you have questions or would like to make a booking'
Sprachen: English, Español, Nederlands, Português
Antwortzeit: innerhalb eines Tages
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