Nova, to be fair you have to tell the whole story and not out of context.
You know that the water was gone after the bad thunderstorm because there was no electricity for a while and without the pumps are not working. After electricity was back the line for the pump still had no electricity, since this is something the power company has to fix, but we searched and find an electrician who bypassed the line for the day so everybody had water again!!!!
I did not react immediately to your message about the toilet being clogged because again, it was Sunday and I had to find someone. When they unclogged it the found a lot of things like makeup tissues in there, that are supposed to go in the trash and not the toilet and by the way, thats what you wrote to me on Sunday:
It's alright, but don't worry about it till we've left. We're leaving by 9:00am tomorrow so we just won't use that bathroom.
last Sunday at 19:45 h
I've sent someone anyway.
I am sorry you did not like the mattress, but I can not change the mattress for every guest and in the lat 3 or 4 years you are the second one complaining about it.
I hope you did enjoy your stay with us anyway!!!!!!!