I believe Patricia's really enjoyed her stay, especially as she now has her (Hidden by Airbnb) photo in our swimming pool. We cut trees to improve her view, added more beds at no extra cost and were there for her when needed. We even accepted her arrival at 21:00, despite her original intent to be there around 14:00. There was an aircon fault (electrical), fixed asap. The entrance gate malfunctioned once after the heavy rain because its wood swelled, but someone was there immediately to fix it and all was well after that. But unfortunately for her, the area suffered the worst rains EVER that week. People were stranded in that part of the island, a very ATYPICAL situation. We (and everyone in the area) had water leak problems. But all else was as good as previous guests commented. Strangely, Patricia was unhappy with the rain and decided to take that on our reputation. She sent photos of a broken window covered by curtains AFTER she left the house (not at check-in, nor check-out) - very unusual. I am sorry weather conditions were so dreadful that week and offered to have her again at attractive conditions. I hope she will accept that, but she must understand this house offers the beauty of nature and we cannot change the 'woods' just to please her. Others seem very happy with that, as shown on reviews.