Joelle, your comments were unwarranted and hurtful. If I had followed my instincts I would have canceled your reservation before you came because I knew there would be problems. Nothing would be good enough. My advertised clearly states a first and a top floor. In addition there are photos of the stairs. In my early conversations when you were deciding whether or not to bring your mother. I have kept these messages. One day I would recommend this place. "No, no" you replied. I'll tell my mother to be careful. There are dishes, knives and forks for 4 people in the house because I was expecting 4 people, not you and your extended family (who were lovely). I did show your daughter where the extra knives, forks and plates were downstairs and told her to tell you to use whatever you wanted. Add to My List Add to my favorites Add to my favorites Add to my address book Invite a friend Send to a friend Print this page Send to a friend I appreciate that the terrace gets hot in the summer months, but if you had wanted an umbrella for shade it was downstairs, in the garage, my husband showed it to yours and told him to use it if you wanted it. Despite my efforts to ensure you have a great holiday (and buying and installing air conditioning for you) you have written me this report and I'm disgusted. I always try hard to ensure that visitors enjoy their time in my home and your comments are hurtful, destructive and not at all deserved.